The pandemic has revealed more fissures than we’d like to count including a major gap between the sales haves and have-nots. In the early stages of the shutdown, new business opportunities all but disappeared. The most resilient companies were those already clued into the importance of relationship based, personalized sales and service experiences. The good news is, it’s not too late to learn this important lesson. Whether you’re a newbie to the world of personalized sales or you’re ready to leverage personalization through your entire customer lifecycle, here are three ways to drive better connection.

We’re doing a lot of scenario planning these days for risk adverse firms that are looking to scale in a business climate that is still experiencing volatility and uncertainty. Although we’re seeing increased hiring for mid-level roles, often times C-level roles (even those desperately needed) go unfilled due to overhead cost concerns.

With travel at a standstill for most of the world, most vacations are turning into “staycations”. Regardless of how you’re spending your downtime this year, at ScaleHouse we’re advocates for continuous learning. Here are some of our favorite business reads that you can sprinkle in between murder mysteries (or the book genre of your pick!).

Remember when open floor plans were the business world’s solution to collaboration and innovation? The concept of promoting collaboration was well-intended, but the idea of sitting mere inches from your colleagues seems foreign now and may become the stuff of urban legends. 

It is easy to “bubble up” these days, to find yourself in a routine of siloed work, interacting mostly with the same group of teammates and colleagues. Instead of battling the annoyance of the office loud-talker, now we’re navigating Zoom fatigue.

The COVID driven rapid change to business and life as we knew it has forced whiplash inducing adjustments. After celebrating that we’ve made it this far, we should funnel the survival instincts of the early days of the pandemic toward driving new revenue opportunities for the long term. The companies that are positioning themselves for continued success are resourceful, creative, resilient and innovative.  If the world as we know it is changing, why not take advantage of the innovation environment HBR recently highlighted and prepare your company for whatever comes next? Here are a few tips for fostering a more innovative environment:

Whether you’re thriving or just focused on surviving in business in these tumultuous times, there are a few key activities you should consider:

For every story we hear about firms struggling to stay afloat during recessionary times, there’s a firm that is managing to survive and, in many cases, thrive. What’s their secret?

With most of the world still on lockdown, 2020 events cancelled and business travel at a near standstill, we are nearing unprecedented levels of video chats, webinars and podcasts.

There’s been a lot of debate around what’s differentiating companies that are faring well during the pandemic versus those that are struggling. Obviously products, offerings and the ability to pivot, if needed, play an important role in a company’s success, but commercial activities are critical too. We asked a few industry sales leaders to share what they’re doing to drive their teams’ success right now. Here’s what they’re up to:

A wave of new graduates and those affected by COVID layoffs, combined with companies in hiring freezes or slow playing their hiring cycles, equals a flooded talent market. Great news for companies who are still hiring, right? Maybe not.